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Patient stories
We want our care to be the very best it can be.
By providing people with the tools, skills, and services they need to be well, our aim is to deliver care in the comfort of people’s homes or in the community, where they prefer to be.
This enables them to live independently which helps improve their recovery.
Our hospital at home, adult virtual wards and CAMHS crisis and liaison services make a real difference to people’s lives.
Here are just a few stories from patients who have benefited from these services.
Claire's story
Our Hospital at Home team supports children and young people to be safely discharged from hospital.
This enables the family to remain together at home, causing less disruption to family life and education as well as reduced hospital attendances and overnight hospital stays, resulting in better health outcomes.
Baby Louie is one child that has received care and treatment from the hospital at home team and his mum, Claire, shares her story and the impact it made to their lives.
Flo's story
Our Dialectical Behaviour Therapy (DBT) team work with high-risk young people who present with persistent suicidal and self-harming behaviour.
DBT is an intensive, evidence-based intervention for young people with emotion dysregulation, and features of an emerging borderline or emotionally unstable personality disorder.
In this film we meet Flo, who recently received treatment from the DBT team and who shares her story with us.
Trigger warning:
This film contains references to self-harm and suicide, which some individuals may find distressing.
If you need to talk to someone, please visit our help in a crisis page.
Elizabeth's story
Our adult virtual wards have been set up to provide people with appropriate levels of care and monitoring, delivered in their own home or usual place of residence by staff with the right skills to support their recovery.
Virtual wards can prevent a hospital admission or reduce the length of time a person needs to stay in hospital.
In this film, we meet Elizabeth, who was a patient on our Greenwich Community Care Plus Physiotherapy virtual ward, who are helping her recover and regain her independence.
Here's Elizabeth's story in her own words.
Maureen's story
Our adult virtual wards have been set up to provide people with appropriate levels of care and monitoring, delivered in their own home or usual place of residence by staff with the right skills to support their recovery.
Not only do our virtual wards reduce admissions and attendances at hospital but they can help improve health outcomes. Currently, 83% of patients stay at home following their time on one of our adult virtual wards.
In this film we met Maureen, who received care from Bexley Complex Care Frailty virtual ward, and her daughter, Patrice.
We will continue to deliver outstanding care through our culture of improvement and close collaboration with GPs, the voluntary sector and local partners and push the dial for meaningful change by developing great care in people’s own communities.
we’re kind we’re fair we listen we care