Greenwich Time to Talk Greenwich

Greenwich Time to Talk provides psychological treatment for people aged 18 and above living in the borough of Greenwich with common concerns such as anxiety or depression.

Treatment is based on cognitive behavioural psychotherapy (CBT) and counselling and involves guided self-help and talking therapy. This service does not prescribe medication. Read real life experiences of using the service.

The Feel Better service is run from this location which helps people who are feeling:

  • tired
  • worried
  • tearful
  • anxious
  • stressed out
  • panicked
  • alone
  • low
  • unmotivated
  • depressed

Specialist support is provided over the phone along with stress control classes and online computer programmes to help you develop the skills you need to make positive changes.

You do not have to be referred by a GP to use the service. You may refer yourself if you have mild problems of anxiety or depression and are motivated to work to change the problem by calling 020 3260 1100 or by using the self-referral form below (we recommend using Adobe Reader to use this interactive form).

If you wish to find out more please visit the Greenwich Time to Talk (IAPT) page in our advice and guidance section.

Public Workshops

Health, work, relationships and difficult life events can lead to stress, anxiety and sleep problems. If you feel stressed or suffer from sleep difficulties we can help.

We are running public workshops in Eltham, Woolwich and other venues. 

Note: Further workshops to be added, please check back for further information.

Workshop Venues

Middle Park Community Centre: 150 Middle Park Avenue, Eltham, London, SE9 5SD

Greenwich Time To Talk (GTTT): 135 Eltham High Street, SE9 1TQ

Recovery College: Recovery College Greenwich, Equitable House, 10 Woolwich New Road, SE18 6EH. Opposite Royal Arsenal station entrance

Ferryview Mental Health Centre:  Ferryview Mental Health Centre (this is not the GP practice, but the door to the right of the GP practice as you look at the building) 27 John Wilson Street, Woolwich, SE18 6PZ

* To qualify you must live in Greenwich or be registered with a Greenwich GP.

Give us a call to book a place or enquire about workshops in your area: 020 3260 1100, or use the interactive registration form here.

Categories

  • Psychological therapy

Related Information

Greenwich Time To Talk logo

Address:

Floors 1 and 2
135-143 Eltham High Street
Eltham
London

SE9 1TJ

Public phone number:

020 3260 1100

Fax number:

020 3260 1149

Email address:

greenwichtimetotalk@oxleas.nhs.uk

Video:
Greenwich Time to Talk

18 Comments

To whom it may concern,

I am hoping to get my girlfriend some counselling and i was wondering how I go about this?

We live in north greenwich and need to find some help as soon as possible.

Please let me know

Thanks

Jessica

Dear Jessica

You can ask your GP to refer you to Time to talk or contact Greenwich Time to Talk directly on 0203 260 1100 in order to discuss the counselling needs of your partner.

They should be offered a telephone screening when the team reopens on Tuesday.

Regards

David Shaer
Service Manager
Adult Mental Health and Learning Disability Services

Awful service. My initial assessment was booked for 17th April. I was telephoned to rebook as the person double-booked. My rescheduled appointment on 23rd was then cancelled via text message with no explanation 2 hours before the appointment was scheduled. I have just telephoned to rebook and was told that I have been discharged! I asked to self refer as is stated above:

You do not have to be referred by a GP to use the service. You may refer yourself if you have mild problems of anxiety or depression and are motivated to work to change the problem by calling 020 3260 1100.

I was told no, I have to go back to my GP. To whom can I direct my complaint?

I am sorry that this was your experience of the team. I have asked the manager to look into what happened on this occasion. In order to help us with this, could you contact me on 020 8319 5551?

In the meantime, I have asked that all staff are reminded that people can self-refer to the service.

Thank you for taking the time to bring this matter to our attention.

Maggie Miller
Greenwich Time To Talk Interim Manager

Hi I am looking for some councilling or therapy and my gp has recommended time to talk a few times, but when I ring for help I am told you cant help me because I havnt been discharged from oxleas for 5 years. could you confirm this please.

REPLY FROM OXLEAS NHS TRUST

Thank you for your feedback.

We are looking into this and will be in touch with you soon to clarify the situation.

Lisa Stroulger
Communications Team

Dear Sir/Madam

Within one year I had collapsed twice at my work because of the stress level. I was today controlled by my GP who recommend me to contact you urgently. Could you please contact me ASAP for the appointment?

Thanks.

Ozgur

Reply from Oxleas

Dear Ozgur

Thank you for your message.

Your comments have been passed on to the relevant team, who will be in touch with you shortly.

Lisa Stroulger
Communications Team

Great service, you leave feeling refreshed and ready to tackle the world!

Dear Mohammed

Thank you for your feedback.

It's great to hear that the service has been such a help to you.

We wish you all the best for the future.

Lisa
Communications Team

It was provided your contact details by my go but every time I've tried calling I've either got a pleas call back or hung up on! I've worked in both mental health and physical health and I'm now in paediatrics, which is why I need some support! I'm not confident enough to give my details on an open page but I can see where I'm falling apart I know the techniques that help I know how to get others to apply them for their needs. I can see whee I should have my own graded program but I just can't get there on my own I can't see past my sticking point and am on automatic pilot Please sort out your services 1 evidence the need for funding for mental health 2) all community services (physical health dischargers are atrochises and nearly always now totally ignoring the rehab potencially of all clients leading them to a life of full time care which looses their independence and costs a ridiculous amount in care instead of short term rehab services

Dear Lola

We are so sorry for your experience. We have updated our phone system to ensure that people are signposted to an appropriate clinician for advice and further guidance.

We understand your concerns of offering your details to this open forum. If you could please email us on greenwichtimetotalk@oxleas.nhs.uk a member of staff will call you back to discuss your needs.

Best regards
Sophia Ploumaki
Associate Director - Adult Mental Health

I am currently in private psychotherapy. I have had depression for the past 2 years with problems that are seriously affecting my income etc. I am finding it difficult to keep the financial commitment for my therapy. Is there anyway to get psychotherapy on the NHS and what would be the way forward. My doctor has said to go through time to talk but I am not keen on cbt at the moment as I wish to continue with psychotherapy.

Thank you

Dear James

Psychotherapy is available for certain types of mental health conditions, if you are referred by your GP. If not, there are other services including WPF Therapy, who may be able to help you (www.wpf.org.uk/about-us.aspx)

There are other services you can access without the need to see your GP including Greenwich Time To Talk:

Telephone: 020 3260 1100
Web: www.oxleas.nhs.uk/services/service/greenwich-time-to-talk/

Best regards
Sophia Ploumaki
Associate Director - Adult Mental Health

Really really good service the lady i had, called Caroline, has been amazing!!! Very happy with the outcome and some useful skills learnt aswell.

Dear Sarah

Many thanks for your positive feedback about Greenwich Time to Talk.

The fact that you have taken the time to post your feedback means a lot to all of us in Oxleas and I will pass on your comments to the team.

Kind regards

Dr Keith Miller
Trust Head of Psychology

I always thought I am strong and resilient to any ups and downs in my life until I faced one difficult one.
It was great pleasure to meet Greenwich Time to talk staff for support upon my GP's referral.
The support that I got from Greenwich Time to talk team is enormous and priceless.

Staffs were always pleasant and supportive. I felt at ease and comfortable all the time.
It’s that extra support and right direction that I got when I lost my focus and balance.

I appreciate the help that I got from organisation and recommend anyone who is in trouble.
It helps in not accumulating unnecessary stress and tension in life.

Dear Raj

Thank you very much for your positive comments about Greenwich Time to Talk. I am very pleased that the service has enabled you to move forward.

I will pass on your comments to the staff within the service who will very much appreciate your feedback.

Kind regards

Dr Keith Miller
Trust Head of Psychology

The service you are offering looks incredible and I will be referring myself via the form on the website. The only comment I have to make is that on the form it says; 'IAPT Adult Primary Care Psychology Service.' I understand that you all need to clarify the service you provide. But as a person in my 20's seeing the word 'Psychology' on the form stopped me from putting in my details. It stopped me because the word made me feel as if I was weak, messed up and in desperate need of fixing, it made me feel sick. It's something I suggest you change because four weeks ago I wanted to fill it in but the word stopped me, I just hope it hasn't prevented anyone else.

Dear Charlotte

Thank you for your comments. I am very glad that you have decided to refer yourself to Greenwich Time To Talk.

‘IAPT’ stands for Improving Access to Psychological Therapies, which is a national programme to help provide evidence-based talking therapies to people with mild to moderate anxiety or depression. We need to tell people that Greenwich Time To Talk is an IAPT service, as they may search just for ‘IAPT’.

We do appreciate that words like ‘psychology’ may be misunderstood, but psychology is actually the study of how people think, feel and behave, both in normal circumstances and at times of stress.

1 in 4 people will experience anxiety or depression at some point in their lives, so it is a very common problem, but one which people do find difficult to talk about. The stigma associated with mental health problems is a difficult problem to address, but hopefully over time campaigns like ‘Time to Change’ (www.time-to-change.org.uk) and national treatment programmes like IAPT will make it easier for people to seek and find the help that they need.

Best wishes

Katy Grazebrook
Clinical Lead GTTT and Consultant Clinical Psychologist

I'm suffering really bad with anxiety & panic attacks to the point where I wake up crying in the night with the feeling that I'm going to die. Its only recently that its got this bad & its stopping me doing things I want to do. Iv got a great group of friends & a great fiancee so why am I feeling so alone :( I fear that I'm pushing them away because of this. I worry everyday that something bad is going to happen to me. Its as though I've been traumatised by something but I don't know what. I was happy before this & now I can't do anything without fear :( I don't even like leaving my house :( I need someone to listen & help me properly :( x

Dear Rachel

Thank you for your post. We are sorry to hear that this period is difficult for you. The Greenwich IAPT service is the recommended treatment service for the problems you have described.

If you live in Greenwich or have a Greenwich GP you can call us on 020 3260 1100 to refer yourself to the service. Alternatively you can fill in the self-referral form on line - please visit our service page at www.oxleas.nhs.uk/gttt

Once we receive your referral or you have made contact we will book you in for an appointment to talk to a psychological well-being practitioner who will be able to assist you further. They will ask you questions about your problems and discuss with you the different treatment options.

Please also try to access the Big White Wall (www.bigwhitewall.com), which is an online mental health service for people in Greenwich. We look forward to receiving your referral.

If you live in Bromley the equivalent service is Bromley Working for Wellbeing (www.bromleyhealthcare.org.uk/find-a-service/bromley-working-for-wellbeing).

If you live in Bexley the equivalent service is Being Well in Bexley (www.beingwellinbexley.org.uk).

Kind regards

Katy Grazebrook
Greenwich Time To Talk

Today was my 6th session for anxiety and depression - my therapist has been fantastic and I really can't fault the service.

I highly recommend Time to Talk :)

Thanks

Dear Jim

Thank you for your comments, I am pleased you have had a positive experience of your treatment with Greenwich Time To Talk.

I will pass your comments onto the team.

Kind regards

Katy Grazebrook
Clinical Lead, Greenwich Time To Talk

really let me down got an appointment for assessment no one turned
got second appointment and was turned away
I really thought this CBT would help me deal with depression
am left feeling let down and disappointed again
it makes me wonder if you understand the nature of mental illness
time to talk? not for me

Dear Keith

I am very sorry that you feel that your experience of GTTT was not as good as you had hoped. I would be happy to investigate this and if you would like me to do so, please contact the service directly. The telephone number is 020 3260 1100.

Yours

Katy Grazebrook
Clinical Lead

Hello,

I have been assessed by Elizabeth. I was sent a summary of my assesment recently, in this assesment it indicates that I have been put on a waiting list for individual CBT therapy. Can you please advise on how long roughly applicants wait for individual therapy and if there is alternatives in the meantime (such as organisations where applicants can pay for treatment)

Thanks

Dear Harry

Thank you for your enquiry.

Waiting times vary depending on what your individual circumstances are and which treatment has been recommended. For example clients who are flexible about where and what time they can attend are usually offered appointments more quickly than those waiting for particular surgeries, days or times. However, our maximum waiting time targets from the date we receive a referral to the treatment start date is 18 weeks. NHS England have introduced new targets from April 2015, where they require 75% of clients to enter treatment within 6 weeks of referral and 95% within 18 weeks. We will be publishing our actual waiting times on the Oxleas website from April 2015 and we are working hard to achieve the new targets. You will be able to find these at www.oxleas.nhs.uk/gttt

If you contact the service directly (Tel 020 3260 1100 ) or via greenwichtimetotalk@oxleas.nhs.uk we can advise you about where you are on the waiting list.

We endeavour to see individuals as soon as possible so they do not have to consider the option of private therapy. We therefore do not recommend organisations where our patients would have to pay privately for treatment because they are on a waiting list with us.

Regarding other resources, all of the Greenwich libraries stock 'books on prescription' which are a wide range of evidence based self-help books for mild to moderate mental health problems and other issues.

Finally, in addition to this there is also Big White Wall. Big White Wall is an anonymous service. Using Big White Wall will not affect how long you have to wait for treatment: you will still receive counselling or CBT from us when a therapist becomes available.

What is Big White Wall?

www.bigwhitewall.com is a place you can go when you’re feeling down, or struggling with mental health issues. It’s an online service for everyone over 16, designed to help you feel better and take control of your mental health. Big White Wall is safe and anonymous, with trained professionals online to support you 24/7.

95% of people who use Big White Wall say it helps them to feel better.

What can I do on Big White Wall?

- Get things off your chest, and share with people experiencing similar issues to you
- Express how you’re feeling with words and images
- Learn practical skills to help you cope with the things you’re struggling with
- Take part in online Guided Support courses

How can I join Big White Wall?

Simply go to www.bigwhitewall.com and select ‘join now’ to enter your postcode where it says ‘check if free in your area’, this will take you to setup your unique and anonymous login.

I hope this is helpful

Katy Grazebrook
Clinical Lead
Greenwich Time To Talk

Just like to comment on the treatment I got from Greenwich Time To talk. I saw a leaflet at my doctors surgery and so after thinking for a few weeks decided to refer myself to this service and on being worried and very anxious about calling, I was answered by a delightful young lady called Julie. She guided me through the process of booking an appointment (I was made a telephone appointment first) and she put my mind at rest, by informing me that everything I spoke about would be treated in the strictest confidence and that only me, my doctor and the therapist would know about it ( I do not want my family to know I am seeking help) I have had the telephone triage and am now waiting for CBT. I am unsure of how long I will have to wait. So I wanted to say that with all the negativity regarding the NHS at the moment, I would like to 'big up'Greenwich TIme To Talk and say thank you to all the staff and cannot believe how quick I had an appointment was made.

Dear David

Thank you so much for taking the time to contact us, and for sharing your thoughts. We are extremely happy to hear of your positive experiences from Greenwich Time To Talk, especially of how staff treated you.

I know they take great pride in both their professionalism but also that they care and treat people as individuals. I will forward your words to them; you are right that at these times it is far more common to hear negative stories from the NHS, and your feedback will be a big boost to the team.

Dr Derek Tracy
Associate Clinical Director

Hello, I've been referred to you by my doctor as im manically depressed and am having dark thoughts. I have an assessment on the phone and was told i'd be contacted by a secondary team to assist me and book counselling. I havent had any contact since. Please help

We are very sorry to hear how you are feeling and will ensure that this team - which we have identified from electronic records - makes contact with you today to discuss your care and assessment.

Dr Derek Tracy
Associate Clinical Director

im 17 and have really bad panic attacks and really bad anxieyt and im to scared to do anything about it

Dear Tayla

Greenwich Time To Talk work with young people aged 16 and 17, and adults and older adults, in fact we have no upper age limit.

Lots of people experience anxiety (1 in 4 people will experience anxiety or depression at some point in their life-time). Research about the best treatments for panic attacks have found that cognitive behavioural therapy (CBT) is the best treatment. This is a form of counselling (talking therapy) that helps you identify the triggers to the panic attacks, what your worst fears are, what you are doing to keep yourself safe (safety behaviours) and then helps you to overcome the panics.

We have some excellent CBT treatments for panic attacks so if you live in the borough of Greenwich or have a Greenwich GP then please refer yourself via telephone on 020 3260 1100, or use the form on the Oxleas website (www.oxleas.nhs.uk/gttt), sending it to greenwichtimetotalk@oxleas.nhs.uk

Best wishes

Katy Grazebrook
Clinical Lead, Greenwich Time To Talk

Hi, I just want people to know that this is an excellent service and everything from start to finish was dealt with very professionally.

My special thanks to Darshna (my therapist) who listened to my problems and helped me start to understand them. GTTT has given me hope that I can return to a normal life.

Thank you for taking the time to feed back on a positive experience; we don't always hear of what goes well, and the team will be delighted to hear this. I will make sure that they, and especially Darshna, get the feedback.

Dr Derek Tracy
Associate Clinical Director

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